Refund Policy
At Natural Healing LLC, we want you to feel confident in your purchase of Lipera. Your satisfaction is important to us, and we stand behind the quality of our products.
Returns & Refunds
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Refunds are available for unopened and unused products returned within 30 days of delivery.
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To be eligible, the product must be in its original packaging and in the same condition you received it.
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Shipping costs are non-refundable. Customers are responsible for return shipping unless the return is due to our error (e.g., incorrect or damaged item).
Damaged or Incorrect Items
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If you receive a damaged or incorrect product, please contact us within 7 days of delivery. We’ll work quickly to send a replacement or issue a refund.
How to Request a Refund
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To initiate a return or refund, email us at: support@liperahealth.com
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Full Name
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Order Number
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Reason for return
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Photo of product (if damaged or incorrect)
Please include the following in your email:
Processing Time
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Once your return is received and inspected, we will notify you of the approval or rejection of your refund. Approved refunds will be issued to your original payment method within 5–10 business days.